Payment &
Cancellation Policy:

Payment Terms:

The Mandt System accepts Visa, Mastercard, Discover, American Express, eCheck, and PayPal for all US transactions and Visa and Mastercard for Canada transactions.

Payment for training events are due in full at the time of registration unless other arrangements have been made with The Mandt System accounting department. Non-payment will result in deactivating the organisation’s account, voiding all instructor and student-level certifications, and cancelling all previous payment arrangements with your organisation.

Payment for all store products, including eLearning seats, is due at the time of purchase. There are no refunds or exchanges on these products.

Training Event Cancellation Policy:

The Mandt System will issue a credit (or, if requested, a full refund) for cancellations received at least 30 days before the start of the training event. The Mandt System will issue a credit in the amount paid for cancellations received less than 30 days before the start of the training event but before the event starts. Credits are valid for one year from the date issued. If training fees increase during that period, the organisation is responsible for the difference.

The Mandt System allows organisations to make substitutions or transfer registrations to another event only if the event registration has been paid in full. Transfers and substitutions must be made before the start of the training event. The Mandt System does not issue refunds for no-shows or partially completed training events. In addition, each registration may only be cancelled for a credit one time; if a registration that is booked using credit is cancelled, no refund or credit will be given.

All cancellations must be received in writing by logging a case in the MRC and selecting Registrations/Events.